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Code Of Conduct


In rela­tion to children:

  • UNDER NO CIR­CUM­STANCES – ignore or dis­re­gard sus­pect­ed or dis­closed abuse by noti­fy­ing any rea­son­able belief to the reg­u­la­to­ry authority 
  • UNDER NO CIR­CUM­STANCES — will a child be smacked, phys­i­cal­ly restrained or degraded 
  • UNDER NO CIR­CUM­STANCES — will a child be made to feel scared, humil­i­at­ed or iso­lat­ed (includ­ing time out) as a behav­iour­al man­age­ment strategy 
  • UNDER NO CIR­CUM­STANCES – fal­si­fy records and documentation 
  • UNDER NO CIR­CUM­STANCES – pro­vide false or mis­lead­ing information 
  • Ensure the envi­ron­ment is safe at all times
  • Not dis­crim­i­nate against a child or their fam­i­ly due to race, reli­gious beliefs, sex­u­al ori­en­ta­tion, job or disability 
  • Regard chil­dren equal­ly with respect and dig­ni­ty, encour­age children’s efforts, show empa­thy if they are hurt, sad, angry, jeal­ous etc.
  • Respect the con­fi­den­tial nature of infor­ma­tion gained, or observed while par­tic­i­pat­ing or attend­ing the program 
  • Not engage in on-line rela­tion­ships with chil­dren out­side of the fam­i­ly day care ser­vice with­out the explic­it con­sent, knowl­edge and writ­ten approval of the fam­i­ly and approved provider — includ­ing elec­tron­ic such as social media.
  • Inform chil­dren if phys­i­cal con­tact from you is required (self-help, hygiene, first aid) seek per­mis­sion, under­stand­ing each child’s non-ver­bal abilities 
  • Speak to chil­dren respectfully 
  • Always speak in an encour­ag­ing and pos­i­tive man­ner, get down to the child’s lev­el as often as pos­si­ble, lis­ten (to their opin­ions, views, ideas and sug­ges­tions) and answer accord­ing­ly to extend their knowl­edge and under­stand­ing and make them feel respect­ed, wel­comed and appreciated
  • Engage with non-ver­bal children’s body lan­guage — make them feel under­stood (point­ing, laugh­ing, grunt­ing, smil­ing) respond accordingly 
  • Seek children’s input and sug­ges­tions into the pro­gram and what they would like, accom­mo­date where appro­pri­ate – explain to chil­dren if not appro­pri­ate – why it is not possible 
  • Under­take pro­fes­sion­al devel­op­ment at least 4x annu­al­ly to ensure cur­ren­cy of skills and knowledge 
  • Nev­er be affect­ed by drugs or alco­hol whilst chil­dren are being edu­cat­ed and cared for 
  • Respect children’s right for privacy 
  • Be a pos­i­tive role mod­el at all times 

In rela­tion to oth­er adults and families:

  • UNDER NO CIR­CUM­STANCES should a child, parent/​guardian or mem­ber of staff be approached direct­ly in a con­fronta­tion­al man­ner — raised voic­es or aggres­sive ver­bal or body lan­guage is not accept­able in an edu­ca­tion and care service
  • UNDER NO CIR­CUM­STANCES should a par­ent raise an issue with anoth­er par­ent, they should seek guid­ance from the edu­ca­tor or imple­ment the griev­ance pro­ce­dure with the sup­port of the approved provider 
  • Approved Provider will con­sid­er edu­ca­tors his­to­ry of com­pli­ance with the Nation­al Law and oth­er rel­e­vant laws, any deci­sion under the law to refuse, sus­pend, refuse to renew, or can­cel a licence, approval, reg­is­tra­tion, cer­ti­fi­ca­tion or oth­er autho­ri­sa­tion grant­ed to the per­son under the Nation­al Law and oth­er rel­e­vant laws) this relates to any find­ings of fraud or dis­hon­est behav­iours. Edu­ca­tors will not be reg­is­tered if there are find­ings of non-compliance 
  • Edu­ca­tors will ensure; edu­ca­tor assis­tants, stu­dents, vol­un­teers and house guests are informed and sign agree­ment to adhere to the behav­iours out­lined in the Code of con­duct pol­i­cy and pro­ce­dures V11.01.2020 to remain on file 
  • Assist fam­i­lies to bet­ter under­stand ear­ly child­hood devel­op­ment and the edu­ca­tion and care frame­work includ­ing Prac­tice Prin­ci­ples and Learn­ing Outcomes 
  • Always use cour­te­ous, respect­ful and encour­ag­ing ver­bal and non-ver­bal communication 
  • Respect the rights of oth­ers as indi­vid­u­als and their opin­ions and choices
  • Refrain from the use of pro­fane, insult­ing, harass­ing, aggres­sive or oth­er­wise offen­sive language
  • At all times remain pro­fes­sion­al and refrain from pub­lic crit­i­cism about any stake­hold­er or the ser­vice. If an issue occurs seek to debrief with your imme­di­ate super­vi­sor or imple­ment the griev­ance procedure
  • Be aware of rou­tines and guide­lines for chil­dren with­in the ser­vice (hand wash­ing, sun­screen, risky play etc.) seek advice and guid­ance from the edu­ca­tor (or per­son respon­si­ble for the program)
  • Give encour­ag­ing and con­struc­tive feed­back rather than neg­a­tive criticism
  • Man­ag­ing and guid­ing children’s behav­iour is the respon­si­bil­i­ty of allo­cat­ed edu­ca­tors, mat­ters or con­cerns relat­ed to children’s behav­iour should be referred direct­ly to the edu­ca­tor and con­cerns relat­ing to the educator’s man­age­ment of chil­dren should be raised imme­di­ate­ly with the approved provider or nom­i­nat­ed supervisor
  • Smok­ing is pro­hib­it­ed on the service’s prop­er­ty at all times chil­dren are being cared and edu­cat­ed (this includes approved res­i­dences out­door and indoor spaces)
  • Smok­ing indoors at the home is pro­hib­it­ed at ALL times you are reg­is­tered with an approved edu­ca­tion and care service
  • The home will remain alco­hol and drug free whilst chil­dren are being cared for and educated
  • Take rea­son­able steps to ensure that each edu­ca­tor main­tains ade­quate knowl­edge and under­stand­ing of the pro­vi­sion of edu­ca­tion and care to children
  • Avoid approach­ing the edu­ca­tor to dis­cuss a child whilst oth­er chil­dren are in atten­dance. Seek an alter­na­tive time and make an appoint­ment for a time when the edu­ca­tor is free from super­vi­so­ry duties.
  • Be aware of emer­gency evac­u­a­tion pro­ce­dures, fol­low direc­tions if implemented.
  • Recog­nise that fam­i­lies are a child’s first teacher.
  • Devel­op part­ner­ships with fam­i­lies based on hon­esty, sup­port and respect.
  • Respect and sup­port cul­tur­al prac­tices and indi­vid­ual par­ent­ing choices.
  • Main­tain con­fi­den­tial­i­ty and fam­i­lies’ right to privacy.
  • Main­tain professionalism.

In rela­tion to colleagues:

  • Build col­lab­o­ra­tive rela­tion­ships based on respect, sup­port and honesty. 
  • Acknowl­edge, wel­come and sup­port indi­vid­ual strengths, expe­ri­ences and diversity.
  • Col­lab­o­rate in order to share and build on indi­vid­ual knowl­edge, resources and ideas.
  • Act eth­i­cal­ly and respectfully
  • Main­tain pro­fes­sion­al­ism and con­fi­den­tial­i­ty in line with the scheme’s poli­cies, pro­ce­dures and legislation.

In gen­er­al:

  • This code of con­duct will be ver­bal­ly com­mu­ni­cat­ed dur­ing induc­tion and orientation 
  • Edu­ca­tors are required to noti­fy approved provider of: a seri­ous inci­dent, any com­plaint alleg­ing a seri­ous inci­dent has occurred or is occur­ring at the ser­vice, any com­plaint alleg­ing the Nation­al Law or Nation­al Reg­u­la­tions or Fam­i­ly Assis­tance Leg­is­la­tion have been con­tra­vened; or is being con­tra­vened; any new per­son aged 18 and over resid­ing at the res­i­dence; any cir­cum­stance that may affect whether a per­son resid­ing at the home con­tin­ues to be fit and prop­er to be in the com­pa­ny of chil­dren; any ren­o­va­tions or oth­er changes to the fam­i­ly day care home that cre­ate a seri­ous risk to the health, safe­ty and well­be­ing or chil­dren attend­ing or like­ly to attend
  • The approved provider will noti­fy the Qual­i­ty Edu­ca­tion and Care (QEC­NT) if a seri­ous inci­dent includ­ing the death of a child; a child can­not be locat­ed; or has left the ser­vice with an unau­tho­rised per­son; a child requires med­ical atten­tion or any require­ments in accor­dance with the Edu­ca­tion and Care Ser­vices Nation­al Law 2010 and Edu­ca­tion and Care Ser­vices Nation­al Reg­u­la­tions 2011 and the Fam­i­ly Assis­tance Law 1999
  • The ser­vice will wel­come the reg­u­la­to­ry author­i­ty and respond to requests for fur­ther infor­ma­tion or respons­es with­in the allo­cat­ed timeframes 
  • Edu­ca­tors will ensure they are ful­ly informed of their oblig­a­tions to ensure leg­is­la­tion is adhered to at all times by par­tic­i­pat­ing in induc­tion and oth­er train­ing pro­grams as well as read­ing of reg­u­lar newslet­ters and sub­scrip­tions cir­cu­lat­ed by the service